Details
Video on Demand

Recorded on October 30, 2014

Cost: Free

Level: 200

Who should view?
Presales, Technical Consultant, Solution Architect, Application Consultant, Developer

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DELIVERING AMAZING CUSTOMER EXPERIENCES - RECORDING

Technical Track

Join us for an update on implementing the Dynamics CRM product including Customer Service, Sales and Platform.


AGENDA:

  • CRM Vision
     presented by Gus Gonzalez, MVP for Microsoft Dynamics CRM
  • Sales Product Taxonomy Part 1 (What's new regarding the Product Catalog)
    presented by Hemant Raj and Sugandha Jha, Program Managers
  • Sales Product Taxonomy Part 2 (Creating Product Bundles and Families)
    presented by Hemant Raj and Sugandha Jha, Program Managers
  • Sales Product Taxonomy Part 3 (Working with products, bundles, and families in opportunities)  
    presented by Hemant Raj and Sugandha Jha, Program Managers
  • Microsoft Dynamics CRM 2015 for Mobile Enhancements
    presented by Hemant Gaur, Program Manager 
  • Integrated Sales and Marketing
    presented by – Available soon!
  • Email Marketing
    presented by Available soon!
  • Business Rules Improvements
    presented by Gus Gonzalez, MVP for Microsoft Dynamics CRM
  • SLA and Customer Service enhancements
    presented by Hemant Raj, Program Manager 
  • Business Rules Improvements
    presented by Gus Gonzalez, MVP for Microsoft Dynamics CRM
  • Global Search Functionality
    presented by Gus Gonzalez, MVP for Microsoft Dynamics CRM
  • Could for IT Leaders
    presented by Karri Alexion-Tiernan, Director of Product Marketing for CRM Online
  • Microsoft Dynamics CRM Readiness
    presented by Suzanne Putt, Readiness Program Manager
  • Closing
    presented by Gus Gonzalez, MVP for Microsoft Dynamics CRM
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